How to get a refund

Those who purchased tickets at Ticket PIA

Refund Period：Sat 22 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

※Refunds cannot be accepted on the day of ticketing. Please note that refunds will be available from 10:00 AM on the next day of ticketing.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Ticket PIA information: 0570-02-9111（10:00 AM～6:00 PM）＞

Those who purchased tickets at LAWSON TICKET

Refund Period：Sat 22 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please　check　refund　procedure　from　here
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

＜LAWSON TICKET: 0570-000-777（10:00 AM～6:00 PM）＞

Those who purchased tickets at eplus

Refund Period：Sat 22 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

Refund procedures differ depending on how you received and purchased your ticket.

For more information, please go tohttps://eplus.jp/refund1/

＜eplus: 0570-06-9911（10:00 AM～6:00 PM）＞

Those who purchased tickets at Rakuten Ticket

Refund Period：Sat 22 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

For more information, please go to https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

＜Rakuten Ticket: 050-5893-9366(Weekday 10:00 AM～5:00 PM)＞

Those who purchased tickets at LINE Ticket

Refund Period：Tue 25 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.

＜LINE Ticket　https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.

Those who purchased tickets at Creativeman ３Ａ MEMBERS・Creativeman Mobile

Refund Period：Sat 22 Feb, 2020 10:00 AM ～ Sun 5 Apr, 2020 11:59 PM

Refund procedures differ depending on how you received and purchased your ticket.

■Those who purchased tickets at Creativeman ３Ａ MEMBERS
Please visit　http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html

＜3A-MEMBERS: 0570-06-9956（10:00 AM～6:00 PM）＞

■Those who purchased tickets at Creativeman Mobile
Please visit　http://eplus.jp/refund1/

＜eplus 0570-06-9911（10:00 AM～6:00 PM）＞

Those who purchased tickets at Creativeman’s booth

Refund Period：Sat 22 Feb, 2020 ～ Sun 5 Apr, 2020

Please send your tickets to the address below by Tokutei KirokuYubin 特定記録郵便(Please ask Japan Post for the mail service).
Please make sure the tickets will reach us by Sun 5 April,2020.

We will contact you via post by late April regarding the refund..

※When sending your tickets, please enclose a memo that includes the information below.

1. Address (Refund money will be sent to this address)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets

《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “TOM WALKER REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001

＜CREATIVEMAN PRODUCTIONS 03-3499-6669（Weekday12:00 PM～6:00PM）＞