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How to get a refund

Avril Lavigne

NAGOYA 9th MAY
How to get a refund MAY 9 Sat - NAGOYA
AICHI SKY EXPO HALL A

Ticket PIA customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※you will not be able to proceed to refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp


LAWSON TICKET customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued.
Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

<LAWSON TICKET: https://faq.l-tike.com/


eplus customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund2/

<eplus: http://eplus.jp/refund2-toiawase/


Rakuten Ticket customers outside Japan

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change/

Your order information:
https://wp.tstar.jp/orderreview

<Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home


Those who purchased tickets at Creativeman 3A MEMBERS・Creativeman Mobile

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).


[tickets purchased via 3A Members]
http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html


[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund2/

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:
eplus : http://eplus.jp/qa/


Those who purchased tickets at Sunday ticket center

Tickets return due for Refund : Fri 31 Jul, 2020

Please send your tickets to the address below by “Kan-i Kakitome (= 簡易書留)” via post office (Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will send you cash via “Genkin Kakitome =現金書留)” post.
※if and when your tickets get lost using the shipment other than Kan-i Kakitome, refund cannot be processed.

<First, please print your tickets>
*Family Mart convenience store (Your choice of receiving tickets that was registered upon purchase) : printing is available from May 8th Friday
*by Shipping via Kan-i Kakitome (Your choice of receiving tickets that was registered upon purchase) : the shipping arrangement to you will be done by May 8th Friday

<When sending your tickets, please enclose a memo that includes the information below>
1. Address (make sure to put the same address as registered when purchasing tickets)
2. Name (make sure to put the same names as registered when purchasing tickets)
3. Phone number in case we need to contact you
4. Types of your tickets (GOLD, GOLD Standing, etc)
5. The number of tickets

《Please send your tickets to》
SUNDAY FOLD PROMOTION, Atten to “Avril Lavigne May 9th Nagoya Refund”
TI Building, 2-12-8, Higashi Sakura, Higashi-ku, Nagoya 461-8522
Phone : 052-320-9100 (10AM ~ 6PM weekdays)
※when you don’t receive your cash back by the end of August, please contact the above phone

<SUNDAY FOLK PROMOTION contact: 052-320-9100 (12:00PM ~4:00PM)>

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