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How to get a refund

Avril Lavigne

OSAKA 11th MAY
How to get a refund MAY 11 Mon - OSAKA
OSAKA-JO HALL

Ticket PIA customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※you will not be able to proceed to the refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: http://t.pia.jp/help/index.jsp


LAWSON TICKET customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

<LAWSON TICKET: https://faq.l-tike.com/


eplus customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund.

[tickets purchased with credit card]
https://eplus.jp/sf/refund1/c-type No further action is necessary, we will process your refund on our end.
For more information, please go to: https://eplus.jp/refund2/

[tickets purchased with payment methods other than credit card]
We will refund your money via Wellnet money transfer. We will inform you via email soon about further processes with Wellnet money transfer.
※in the meantime, you can refer to Wellnet money transfer details:
https://eplus.jp/sf/refund1/w-type

<eplus: http://eplus.jp/qa/


Rakuten Ticket customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change

Purchase history page (Rakuten My Page):
https://rt.tstar.jp/orderreview/mypage

<Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home


LINE Ticket customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

※Refund procedure will be provided on LINE chat screen with “LINE Ticket info” account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.


<LINE Ticket https://line.me/R/ti/p/%40lineticket_jp
※LINE official account serves as an inquiry form. Please contact them by typing in the bottom window of the chat screen.


CN Play Guide customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

All purchasers (including those who opted for shipping delivery), please check the refund procedure.
http://www.cnplayguide.com/evt/Cyushi_Koenbi.asp

<CN Play Guide 0570-08-9999 (10:00 AM ~ 6:00 PM)>


Yahoo! Ticket customers

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Within the refund period, please start your refund process by printing the tickets first at a convenience store, then bring the tickets to the cash register. Tell the cashier that you would like to get a refund due to the cancellation.
For more details, please check the email from “Yahoo! Ticket” which will be sent to your registered email address.


<Yahoo! Ticket Information center https://info.y-tickets.jp/inquiry/input


Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period:Sat 9 May, 2020 10:00 AM ~ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund.

[tickets purchased with credit card]
https://eplus.jp/sf/refund1/c-type
No further action is necessary, we will process your refund on our end.
For more information, please go to: https://eplus.jp/refund2/

[tickets purchased with payment methods other than credit card]
We will refund your money via Wellnet money transfer. We will inform you via email soon about further processes with Wellnet money transfer.
※in the meantime, you can refer to Wellnet money transfer details:
https://eplus.jp/sf/refund1/w-type

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:
eplus : http://eplus.jp/qa/

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