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Refund procedures vary depending on payment methods.
Please check how to claim refund :
https://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html
＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞
Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.
＜LAWSON TICKET: https://faq.l-tike.com/ ＞
Refund procedure:
https://ticket.rakuten.co.jp/change
Purchase history page (Rakuten My Page):
https://rt.tstar.jp/orderreview/mypage
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home ＞
Refund procedure:
https://ticket.rakuten.co.jp/change/
Your order information:
https://wp.tstar.jp/orderreview
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
Please take the ticket for the show to the convenience store you issued your ticket within the refund period and tell the shop staff at the cashier that you would like to get a refund due to the cancellation. Please show the staff the ticket and you will be refunded in cash.
For more details, please check the email from “Yahoo! Ticket” that is sent to the registered email address.
＜Yahoo! Ticket Information center https://info.y-tickets.jp/inquiry/input＞
Kyodo Tokai will send you a letter with a refund procedure. Please follow the details in order to claim your refund.
＜Kyodo Tokai : 052-972-7466 (Mon thru Sat 10:00AM ~ 7:00PM＞
[Customers who already printed the tickets]
Refund is available at point of purchase (store name mentioned in lower left corner of your ticket).
＜Printed at Convenience Stores / Ticket PIA stores＞
*Open hours of Ticket PIA stores vary at each store, so please check before you visit.
http://t.pia.jp/guide/refund.jsp
*Convenience stores open 24 hours in general, however there are certain hours that refund cannot be processed in some stores. For instance, Family Marts do not acceptt refund during 2:30AM ~ 5:30AM on Tuesday and Wednesday. Please check the available hours before the visit.
http://t.pia.jp/guide/refund.jsp
*for the customers who cannot visit the convenience store that’s your point of purchase, we will accept the tickets via mail. Please refer below.
＜Received tickets via shipping＞
Please send your tickets to the address below by “Tokutei Kiroku Yubin (= 特定記録郵便)”, or “Kan-i Kakitome (= 簡易書留)” via post office(Please ask Japan Post for the mail service), or “Takkyubin (= 宅急便)”.
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will send you post office money-order (=郵便振替払出証書) issued by post office, which will arrive to you within 2 months from July 31st 2020. The money order (= 郵便為替払出証書) you will receive will be made out to your name, in a green envelope with a sender specified as "郵便貯金事務センター (= roughly translated as "Post Office Savings Admin Center"). Please take the envelope to the nearest post office with your identification, to cash the money order.
※When sending your tickets back to us, please enclose a memo that includes the information below.
1. Address (for us to send cash)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets
《Please send your tickets to》
PIA Corporation, Ticket PIA Mail Center, Attention to “Dream Theater Nagoya Refund”
Shibuya First Tower, 1-2-20, Higashi, Shibuya-ku, Tokyo 150-0011
[Customers who have not yet printed tickets]
Please go to My Page of Ticket PIA website, and proceed to refund. Shows that are confirmed for refund will be marked “Refund Available”. UPon the Refund processed online, we will send you post office money-order (=郵便振替払出証書) issued by post office, which will arrive to you within 2 months from July 31st 2020. The money order (= 郵便為替払出証書) you will receive will be made out to your name, in a green envelope with a sender specified as "郵便貯金事務センター (= roughly translated as "Post Office Savings Admin Center"). Please take the envelope to the nearest post office with your identification, to cash the money order.
＜Ticket PIA http://t.pia.jp/help/ ＞
Refund procedures vary depending on payment methods.
Please check how to claim refund below:
[tickets purchased via 3A Members pr-sale]
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
[tickets purchased via Creativeman Mobile pre-sale]
http://eplus.jp/refund1/
[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573
Creativeman Mobile members:
eplus: http://eplus.jp/refund-toiawase/