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How to get a refund

HALSEY

How to get a refund MAY 7 Thu - TOKYO
:TOKYO GARDEN THEATER

Those who purchased tickets at Ticket PIA

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

※Refunds cannot be accepted on the day of ticketing. Please note that refunds will be available from 10:00 AM on the next day of ticketing.
For more information, please go to http://t.pia.jp/guide/refund.html

<Ticket PIA information: 0570-02-9111(10:00 AM~6:00 PM)>


Those who purchased tickets at LAWSON TICKET

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

<LAWSON TICKET: 0570-000-777(10:00 AM~6:00 PM)>


Those who purchased tickets at LAWSON TICKET for non-Japan residents

We will cancel the charge that was made to the credit card used in purchasing the tickets.
No action is needed from the customers' end.
*As the cancellation process will begin after the refund period closes, it may take up to 2-3 months for the amount to be refunded. Please contact your credit card company for details regarding the exact timing of your refund.

<For English Page Refund Inquiries:yoyaku-no-info@ent.lawson.co.jp


Those who purchased tickets at eplus

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

As tickets has not been delivered or issued at convenience stores yet, refunds will be made by eplus. Refund procedures differ depending on how you purchased your ticket, so please refer to the following.

◇Those who purchased by credit card
If you have not issued your ticket yet, no action will be necessary on your part.
https://eplus.jp/sf/refund1/c-type

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ target="_blank">https://eplus.jp/sf/refund1/w-type


<eplus: http://eplus.jp/refund-toiawase/


Those who purchased tickets at Rakuten Ticket

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

For more information, please go to https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

<Rakuten Ticket: 050-5893-9366(Weekday 10:00 AM~5:00 PM)>


Those who purchased tickets at LINE Ticket

Refund Period:Fri 17 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.

<LINE Ticket https://line.me/R/ti/p/%40lineticket_jp
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.


Those who purchased tickets at Confetti

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

Suspension of withdrawal of ticket fee or refunds will be made through a credit card company you used to purchase your ticket.
No action will be necessary on your part.

【Notes】Please make sure you read the below.
・If you haven’t issued your ticket yet, you don’t need to issue it.
・Please check your credit card statement in order to check your refund.

[Refund price]
We will refund you「Ticket fee×the number of tickets+handling fees」.
※Refunds will be made after processing Confetti points that increased or decreased when you purchased your tickets.


<Confetti Ticket Center 03-6228-1630(Weekday10:00 AM ~6:00 PM)otoiawase@confetti-web.com


Those who purchased tickets at Creativeman 3A MEMBERS・Creativeman Mobile

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

Refund procedures differ depending on how you purchased your ticket, so please refer to the following.

■Those who purchased at Creativeman 3A Members
◇Those who purchased by credit card
http://w1.onlineticket.jp/tkt1/web/refund/refund1/ctype.html

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ https://eplus.jp/sf/refund1/w-type

<3A-MEMBERS 0570-06-9956(10:00 AM~6:00 PM)>


■Those who purchased at Creativeman Mobile

◇Those who purchased by credit card
If you have not issued your ticket yet, no action will be necessary on your part.
https://eplus.jp/sf/refund1/c-type

◇Those who used payment methods other than credit cards
We will refund you using 『WELLNET SOUKIN Service』.
When the procedure becomes available, we will notify you by sending an email.
※You can check the procedure here→ https://eplus.jp/sf/refund1/w-type

<eplus http://eplus.jp/refund-toiawase/


Those who purchased tickets at LIVE NATION JAPAN MEMBERS

Refund Period:Thu 2 Apr, 2020 10:00 AM ~ Sun 31 May, 2020 11:59 PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please check refund procedure from here
http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

<LAWSON TICKET: 0570-000-777(10:00 AM~6:00 PM)>