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How to get a refund

THE STRUTS

Tokyo
Osaka
How to get a refund APR 15 Wed & 16 Thu - TOKYO
EBISU LIQUIDROOM
at Ticket PIA
customers
LAWSON TICKET
customers
eplus
customers
Rakuten Ticket
customers
LINE Ticket
customers
Rakuten Ticket customers outside Japan
Creativeman ３Ａ MEMBERS・Creativeman Mobile
customers

Ticket PIA customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

※you will not be able to proceed to refund process on the day of printing your tickets.
You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞

LAWSON TICKET customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/＞

eplus customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund2/

＜eplus: 0570-06-9911（10:00 AM～6:00 PM） http://eplus.jp/refund2-toiawase/＞

Rakuten Ticket customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

＜Rakuten Ticket: 050-5893-9366（WEKDAY10:00AM～5:00PM https://ticket.faq.rakuten.ne.jp/app/home＞

LINE Ticket customers

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

※Refund procedure will be provided on LINE chat screen with “LINE Ticket info”account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.

＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.

Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period：Wed 17 Jun, 2020 10:00 AM ～ Fri 31 Jul, 2020 11:59 PM

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).


[tickets purchased via 3A Members]
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html


[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund2/

[Inquiry about refund]
3A Members : 0570-06-9956（10:00 AM～6:00 PM）　https://w1.onlineticket.jp/sf/cmp-3a/web/faq

Creativeman Mobile members:
eplus : 0570-06-9911（10:00 AM～6:00 PM） http://eplus.jp/refund2-toiawase/

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