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[Notice] please read before proceeding
▼Tickets purchased and printed at PIA / Family Mart stores
Refund is available only at the store you purchased/printed your ticket. Please bring your ticket to the store.
(The name of the store you purchased the ticket from is printed in the left bottome of the ticket)
▼Tickets not printed yet
Please choose the ticket from the ticket list on the Cloak and proceed the appropriate refund process within the set period.
▼Tickets purchased and printed or delivery orderd at Seven-Eleven
Due to the system complication, those tickets issued at Seven-Eleven stores cannot be refunded at the stores
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.
《To send your tickets》
Please send your ticket to the address below and please do use these Post Office services, either Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留). Or Takuhaibin (=宅配便) available at convenience stores.
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「a-ha」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to "a-ha Refund"
《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total
＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞
Please see below for the instructions for refunds.
People who have purchased tickets on the English Page:
We will cancel the payment made by the credit card. There are no necessary procedures or actions needed.
※It may take 2 to 3 months for refunds to be made. Please contact your credit company for further details as to when the refund will be made.
Inquiries regarding refunds for tickets purchased on the English page: cmp-question@pia.co.jp
We deeply apologize for the inconvenience caused to all those looking forward for the event.
Thank you very much for your understanding.
Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.
＜LAWSON TICKET: https://faq.l-tike.com/＞
For those of you who issued your ticket (s)
Those of you who issued your ticket (s) at Family Marts,
Please have your ticket (s) with you and receive the refund at the same Family Mart.
https://eplus.jp/sf/refund1/a-type
Those of you who issued your ticket (s) at Seven Elevens,
Or those of you who are not able to access to the Family Mart that you issued your ticket (s),
Or those of you who received your ticket (s) by mails,
Please post your tickets to E-Plus.
https://eplus.jp/sf/refund1/b-type
*No refund is available at any Seven Elevens
*Choose this process if you cannot access to the point of your purchase.
For those of you who didn’t issue your ticket (s)
Those of you who purchased your ticket (s) by credit cards but didn’t issue your ticket (s),
We will cancel your purchase, and there is nothing you need to complete in order to get refund.
https://eplus.jp/sf/refund1/c-type
Those of you who purchased your ticket (s) by a method other than credit card but didn’t issued your ticket (s),
we will get you refund through “ウェルネット送金サービス” please wait for an email that will be sent for details. You will need to complete the procedure in order to get refund.
https://eplus.jp/sf/refund1/w-type
＜eplus: http://eplus.jp/refund-toiawase/＞
For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/
Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
Refund procedures differ depending on how you received and purchased your ticket.
Please check how to claim refund below: