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※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html
＜Customers who printed tickets at Seven-Eleven convenience stores＞
At this time, Seven-Eleven will NOT accept your refund at stores.
Please send your tickets following the instructions below;
《Send your tickets via prescribed post》
Please go to the post office to return the tickets, and order Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留).
Or you could go to convenience store, and use Takuhaibin (=宅配便).
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「New Order」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to "New Order Refund"
《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total
[Notice] please read before proceeding
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.
＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞
Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.
＜LAWSON TICKET: https://faq.l-tike.com/＞
For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
Refund procedure:https://ticket.rakuten.co.jp/change
Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
Refund procedure:
https://ticket.rakuten.co.jp/change
Your order information:
https://wp.tstar.jp/orderreview
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
※Refund procedure will be provided on LINE chat screen with “LINE Ticket info” account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.
＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.
Refund procedures differ depending on how you received and purchased your ticket.
Please check how to claim refund below:
Please send your tickets to the address below by “Tokutei Kiroku Yubin” 特定記録郵便 (Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Fri January 28, 2022, then we will send you cash via “Genkin Kakitome” post by Early-February.
※When sending your tickets, please enclose a memo that includes the information below.
1. Address (for us to send cash)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets
《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “New Order REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001
＜CREATIVEMAN PRODUCTIONS：03-3499-6669＞