Ticket PIA customers

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Customers who printed tickets at Seven-Eleven convenience stores＞
At this time, Seven-Eleven will NOT accept your refund at stores.
Please send your tickets following the instructions below;

《Send your tickets via prescribed post》
Please go to the post office to return the tickets, and order Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留).
Or you could go to convenience store, and use Takuhaibin (=宅配便).

＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「New Order」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to "New Order Refund"

《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total

[Notice] please read before proceeding
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.

＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞

LAWSON TICKET customers

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/＞

eplus customers

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

For those of you who issued your ticket (s)

Those of you who issued your ticket (s) at Family Marts,
Please have your ticket (s) with you and receive the refund at the same Family Mart.
https://eplus.jp/sf/refund1/a-type

Those of you who issued your ticket (s) at Seven Elevens,
Or those of you who are not able to access to the Family Mart that you issued your ticket (s),
Or those of you who received your ticket (s) by mails,
Please post your tickets to E-Plus.
https://eplus.jp/sf/refund1/b-type
*No refund is available at any Seven Elevens
*Choose this process if you cannot access to the point of your purchase.

For those of you who didn’t issue your ticket (s)

Those of you who purchased your ticket (s) by credit cards but didn’t issue your ticket (s),
We will cancel your purchase, and there is nothing you need to complete in order to get refund.
https://eplus.jp/sf/refund1/c-type

Those of you who purchased your ticket (s) by a method other than credit card but didn’t issued your ticket (s),
we will get you refund through “ウェルネット送金サービス” please wait for an email that will be sent for details. You will need to complete the procedure in order to get refund. https://eplus.jp/sf/refund1/w-type

＜eplus: http://eplus.jp/refund-toiawase/＞

eplus customers outside Japan

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.

Rakuten Ticket customers

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

Refund procedure:https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞

Rakuten Ticket customers outside Japan

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

Refund procedure:
https://ticket.rakuten.co.jp/change

Your order information:
https://wp.tstar.jp/orderreview

＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞

CN Play Guide customers

Refund Period：Tue 21 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 10:00 PM

For more information, please go to
⇒ http://www.cnplayguide.com/evt/pfmstc_d.aspx?sqc=3295

＜CN Play Guide 0570-08-9999 (WEEKDAY 11:00AM ～ 3:00PM/WEEKEND＆HOLIDAY 11:00AM ～ 3:00PM)　

Yahoo! Ticket customers

Refund Period：Tue 21 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

For refund details, please check the email from the "Ticket Information Center" sent to the registered email address.

＜Yahoo! Ticket Information center https://info.y-tickets.jp/info/faq/＞

LINE Ticket customers

Refund Period：Tue 21 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

※Refund procedure will be provided on LINE chat screen with “LINE Ticket info” account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.

＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.

Creativeman ３Ａ MEMBERS・Creativeman Mobile customers

Refund Period：Tue 19 Oct, 2021 10:00 AM ～Fri 28 Jan, 2022 11:59 PM

Refund procedures differ depending on how you received and purchased your ticket.
Please check how to claim refund below:

[tickets purchased via 3A Members pr-sale]

For those of you who issued your ticket (s)

Those of you who issued your ticket (s) at Family Marts,
Please have your ticket (s) with you and receive the refund at the same Family Mart.
https://w1.onlineticket.jp/sf/tkt5/web/refund/refund1/atype

Those of you who issued your ticket (s) at Seven Elevens,
Or those of you who are not able to access to the Family Mart that you issued your ticket (s),
Or those of you who received your ticket (s) by mails,
Please post your tickets to E-Plus.
https://w1.onlineticket.jp/sf/tkt5/web/refund/refund1/btype
*No refund is available at any Seven Elevens
*Choose this process if you cannot access to the point of your purchase.

For those of you who didn’t issue your ticket (s)

Those of you who purchased your ticket (s) by credit cards but didn’t issue your ticket (s),
We will cancel your purchase, and there is nothing you need to complete in order to get refund.
https://w1.onlineticket.jp/sf/tkt5/web/refund/refund1/ctype

Those of you who purchased your ticket (s) by a method other than credit card but didn’t issued your ticket (s),
we will get you refund through “ウェルネット送金サービス” please wait for an email that will be sent for details. You will need to complete the procedure in order to get refund. https://eplus.jp/sf/refund1/w-type

[tickets purchased via Creativeman Mobile pre-sale]

For those of you who issued your ticket (s)

Those of you who issued your ticket (s) at Family Marts,
Please have your ticket (s) with you and receive the refund at the same Family Mart.
https://eplus.jp/sf/refund1/a-type

Those of you who issued your ticket (s) at Seven Elevens,
Or those of you who are not able to access to the Family Mart that you issued your ticket (s),
Or those of you who received your ticket (s) by mails,
Please post your tickets to E-Plus.
https://eplus.jp/sf/refund1/b-type
*No refund is available at any Seven Elevens
*Choose this process if you cannot access to the point of your purchase.

For those of you who didn’t issue your ticket (s)

Those of you who purchased your ticket (s) by credit cards but didn’t issue your ticket (s),
We will cancel your purchase, and there is nothing you need to complete in order to get refund.
https://eplus.jp/sf/refund1/c-type

Those of you who purchased your ticket (s) by a method other than credit card but didn’t issued your ticket (s),
we will get you refund through “ウェルネット送金サービス” please wait for an email that will be sent for details. You will need to complete the procedure in order to get refund. https://eplus.jp/sf/refund1/w-type

[Inquiry about refund]
3A Members:
https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:
eplus: http://eplus.jp/refund-toiawase/