toggle navigation
＜Who bought tickets for March 27th 2020＞
Refund process may vary depending on which payment methods used, and/or how you received tickets.
Please visit the link below to find out your refund process:
http://t.pia.jp/guide/refund.html
＜Customers who printed tickets at Seven-Eleven convenience stores＞
At this time, Seven-Eleven will NOT accept your refund at stores.
Please send your tickets following the instructions below;
《Send your tickets via prescribed post》
Please go to the post office to return the tickets, and order Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留).
Or you could go to convenience store, and use Takuhaibin (=宅配便).
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「3/27 GREEN DAY」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to "3/27 Green Day Refund"
《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total
[Notice] please read before proceeding
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.
＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞
If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued.
Please check refund procedure from here
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.
＜LAWSON TICKET: https://faq.l-tike.com/）＞
Refund procedures differ depending on how you received and purchased your ticket.
For more information, please go tohttps://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/
Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
For more information, please go to https://ticket.rakuten.co.jp/change
Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
Please check the details from here.
https://ticket.rakuten.co.jp/change/
You can confirm your order information
https://wp.tstar.jp/orderreview
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.
＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.
Submit the Refund Form
Please proceed with your tickets in hand.
Clink the URL to open the Refund form to fill out, and make sure to read [Notice] below, before proceeding to the Refund.
Please have your ‘Reservation #’ in hand in order to proceed with the form.
Refund Form : https://www.confetti-web.com/support/refund/
※Refund Form must be filled and submitted no later than Feb 20th at 11:59PM.
＜Refund amount includes below＞
‘Per ticket price’ x ‘# of tickets purchased’, and handling fees charged upon purchase.
※bank transfer fee will be deducted from the refund amount upon transfer.
※Your confetti point will be adjusted upon refund.
[Notice] please read before proceeding
(1) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
In the case you must use a bank account that’s different from your name when receiving the refund by bank transfer, please state the reason in the Refund Form. You will find designated checkbox, and box to state the reason (e.g. got married and your surname changed, etc)
(2) please double-check your Refund Form before submitting, your name, bank account, etc. There will be a bank transfer fee to be charged for the second round of transfer (JP￥1,100).
(3) Refund Form submission must take place before the stated refund period to expire. We will not proceed with the refund after the stated due date.
＜bank transfer to be made by the end of April 2021＞
Your money will be in your bank account by the end of April given all the necessary information being submitted by due date to be confirmed .
＜Confetti Ticket Center 03-6228-1630（Weekday 10:00 AM ～ 6:00 PM）otoiawase@confetti-web.com＞
Refund procedures differ depending on how you received and purchased your ticket.
For more information, please go tohttps://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
Refund procedures differ depending on how you received and purchased your ticket.
■Those who purchased tickets at Creativeman ３Ａ MEMBERS
Please visit http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
■Those who purchased tickets at Creativeman Mobile
Please visit https://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
Please send your tickets to the address below by Tokutei KirokuYubin 特定記録郵便(Please ask Japan Post for the mail service).
Please make sure the tickets will reach us by Sat Feb 20, 2021.
We will contact you via post by early March regarding the refund.
※When sending your tickets, please enclose a memo that includes the information below.
1. Address (Refund money will be sent to this address)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets
《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “GREEN DAY REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001
＜CREATIVEMAN PRODUCTIONS 03-3499-6669＞