Ticket PIA customers

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

＜Who bought tickets for March 25th 2020＞
Refund process may vary depending on which payment methods used, and/or how you received tickets.
Please visit the link below to find out your refund process:
http://t.pia.jp/guide/refund.html

＜Customers who printed tickets at Seven-Eleven convenience stores＞
At this time, Seven-Eleven will NOT accept your refund at stores.
Please send your tickets following the instructions below;

《Send your tickets via prescribed post》
Please go to the post office to return the tickets, and order Tokutei Kiroku Yubin (=特定記録郵便), or Kan-I-Kakitome (簡易書留). Or you could go to convenience store, and use Takuhaibin (=宅配便).
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「3/25 GREEN DAY」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower,
TICKET PIA, PIA Mail Center, attention to "3/25 Green Day Refund"

《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total

[Notice] please read before proceeding
(1) upon the closing of refund period, it will take 3~4 weeks until you receive Post-Office Cheque (=郵便振替払出証書). Please understand it is a busy season due to so many refund process taking place, that it is taking longer than usual. The Cheque will arrived at you in a green envelope from 郵便貯金事務センター, which you will take to your nearest post office with your ID, to cash.
(2) the only person to claim and receive the refund is the actual purchaser of the tickets. No substitutes allowed in the process.
(3) We will not refund for lost tickets, and/or tickets lost in mail by sending it to us other than the prescribed postal methods mentioned above.
(4) only the valid tickets (not torn or ripped) are acceptable to proceed to refund.

＜Who bought tickets for March 29th 2021＞
Please request your refund on your my-page on Ticket PIA website.
Visit here :
http://t.pia.jp/guide/refund03.jsp
※Please refer to「Cloak引取を選択された方の払い戻し方法」for your refund process.

＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞

LAWSON TICKET customers

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

If you wish to get a refund, please print your ticket at your local LAWSON or Ministop store first and then proceed to apply for a refund on Loppi ticket machine at the same store the tickets were issued. Please　check　refund　procedure　from　here
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fee will also be refunded.
Fees subject to refund are Pre-sale service fee, in-store ticketing fee and system usage fee (Shipping fees are not refundable).
At the time of refund, you will need the handling fee tickets which was issued with your tickets.
Please note that refund will not be possible if you have lost or disposed your tickets and handling fee tickets.

＜LAWSON TICKET: https://faq.l-tike.com/）＞

eplus customers

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

Refund procedures differ depending on how you received and purchased your ticket.

For more information, please go tohttps://eplus.jp/refund1/

＜eplus: http://eplus.jp/refund-toiawase/＞

eplus customers outside Japan

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/
Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.

Rakuten Ticket customers outside Japan

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

Please check the details from here.
https://ticket.rakuten.co.jp/change/

You can confirm your order information
https://wp.tstar.jp/orderreview

＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞

LINE Ticket customers

Refund Period：Tue Jan 19, 2021, 10:00AM ~ Sat Feb 20, 2021, 11:59PM

※Refund procedure will be announced on LINE talk on“LINE Ticket info”account.
※Refund will be subject to those who have tickets.
“LINE Ticket info”account is the account those who purchased tickets at LINE Ticket follows upon purchasing tickets.

＜LINE Ticket　https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.

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