Ticket PIA customers

※Refunds cannot be accepted on the day of ticketing. Please note that refunds will be available from 10:00 AM on the next day of ticketing.
For more information, please go to
http://t.pia.jp/guide/refund.html

【For people who purchased a ticket for a performance on May 13 (Wed.), 2020 or May 14 (Thu.), 2020, and it has been issued and picked up at Seven-Eleven】

Due to the ticketing system, refund cannot be processed at Seven-Eleven stores.
Please return the physical ticket to the following address (mail center) by " Kan-I-Kakitome (簡易書留)", " Takuhaibin (=宅配便)", or " Tokutei Kiroku Yubin (=特定記録郵便)" by the deadline within the refund acceptance period.
Refund will be made using the "Post-Office Cheque (=郵便振替払出証書)" within 3 to 4 weeks after the refund acceptance period ends ordinarily. (* Currently, it takes more time than usual.)
The cheque (= 郵便振替払出証書) will be delivered in a green envelope from the Postal Savings Office. Please bring your identity verification and cash it at the post office.

＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「AVRIL LAVIGNE」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower, TICKET PIA, PIA Mail Center, attention to "AVRIL LAVIGNE Refund"

《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total

＜Notes on return＞
Please be sure to insert the ticket and return it. Please note that refunds cannot be made by sending only the memo.

＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞

LAWSON TICKET customers

Please print your tickets first at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine.
Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees] Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/）＞

eplus customers

Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

Please check the site below for your refund process:
https://eplus.jp/refund2/

＜eplus: http://eplus.jp/refund2-toiawase/＞

Rakuten Ticket customers

Refund procedure:
https://ticket.rakuten.co.jp/change

Purchase history page(Rakuten My Page)
https://rt.tstar.jp/orderreview/mypage

＜Rakuten Ticket: https://ticket.faq.rakuten.net/s/＞

Rakuten Ticket customers outside Japan

Please check the details from here.
https://ticket.rakuten.co.jp/change/

You can confirm your order information
https://wp.tstar.jp/orderreview

＜Rakuten Ticket: https://ticket.faq.rakuten.net/s/＞

LINE Ticket customers

*Important*.
All tickets will be refunded due to the end of LINE TICKET service.
Please make sure to apply for a refund within below period as the tickets will not be valid for the replacement show.
If you wish to purchase the ticket, please wait for the re-sale announcement.
We would apologize for the inconvenience and thank you for your understanding.

*The refund period is different from other ticketing agencies.
No refunds will be made after the above period.

※Refund procedure will be provided on LINE chat screen with “LINE Ticket info”account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.

＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact us from “Question with Talk” at the bottom of the account page.

Confetti customers

Please apply for your refund by submitting the Refund Form with your tickets and purchase confirmation in hand.

Click the URL to open the Refund form to fill out (You can also access the refund form via your ‘My Page’), and make sure to read [Notice] before proceeding to the Refund.

Refund Form : https://www.confetti-web.com/support/refund/
※Refund From must be filled and submitted no later than May 31th.

＜Refund calculation＞
*The following amount will be transferred to your bank account:
[ticket price] x [# of tickets purchased] + sales commission charged upon purchase *bank charge (330yen) will be deducted from the total refund amount upon deposit.
*Confetti Points will be calculated accordingly upon deposit.

[Notice]
1) Ticket refunds can only be applied by the purchaser. Refund will not be made if applied by a third party, or if a bank account owner’s name is not identical as the purchaser.
(in the case of your last name changed due to marriage or family issues, please check the box indicating the situation when applying for a refund. Or if you prefer to have the deposit to be made to one of your family’s bank account, please check the box indicating the situation)
2) There will be an additional 1,100yen being deducted from the total refund amount when the initial deposit didn’t come through and a second time deposit is needed, due to filling out wrong bank account information, or any other false information when submitting your application. Please have your bank card/book in your hand when applying.
3) Please apply before the refund period expires.

★Both the Refund From and tickets arrived at Confetti safely before the refund period expires, the refund deposit will be made no later than Juｌｙ 31th, 2022.

＜Confetti Ticket Center 03-6228-1630（Weekdays 10:00 AM ～6:00 PM）or otoiawase@confetti-web.com＞

Those who purchased tickets at Creativeman ３Ａ MEMBERS・Creativeman Mobile

Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).

[tickets purchased via 3A Members]
http://w1.onlineticket.jp/tkt1/web/refund/refund2/index.html

[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund2/

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:(eplus) http://eplus.jp/refund2-toiawase/