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Refund procedures vary depending on payment methods.
Please check the site below for your refund process:
https://t.pia.jp/guide/refund.jsp
【For people who purchased a ticket for a performance on May 11 (Mon.), 2020 it has been issued and picked up at Seven-Eleven】
Due to the ticketing system, refund cannot be processed at Seven-Eleven stores.
Please return the physical ticket to the following address (mail center) by " Kan-I-Kakitome (簡易書留)", " Takuhaibin (=宅配便)", or " Tokutei Kiroku Yubin (=特定記録郵便)" by the deadline within the refund acceptance period.
Refund will be made using the "Post-Office Cheque (=郵便振替払出証書)" within 3 to 4 weeks after the refund acceptance period ends ordinarily. (* Currently, it takes more time than usual.)
The cheque (= 郵便振替払出証書) will be delivered in a green envelope from the Postal Savings Office. Please bring your identity verification and cash it at the post office.
＜address for you to send the tickets to＞
Japanese writing)
〒150-0011東京都渋谷区東1-2-20 渋谷ファーストタワー
ぴあ株式会社 チケットぴあメールセンター「AVRIL LAVIGNE」宛
Alphabet writing)
〒150-0011 Tokyo, Shibuya-ku, Higashi 1-2-20, Shibuya First Tower, TICKET PIA, PIA Mail Center, attention to "AVRIL LAVIGNE Refund"
《Please enclose a memo when sending your tickets, and make sure to include the following information》
1. Address (Refund Cheque will be sent to this address)
2. Name
3. Phone number in case we need to reach you
4. Per ticket price
5. The number of tickets in total
＜Notes on return＞
Please be sure to insert the ticket and return it. Please note that refunds cannot be made by sending only the memo.
＜Ticket PIA information: http://t.pia.jp/help/index.jsp＞
To receive refund
Please go to Lawson/Ministop stores nearby to get your ticket printed and please check the link below for the further instructions.
⇒ http://l-tike.com/oc/lt/haraimodoshi/
To get your tickets printed, your registered phone# & the reservation# (10 digits) are required
To use your ticket for the rescheduled show
Please do not get your ticket printed and wait for further news of the rescheduled dates. As soon as any news of the reschedule dates is in, Lawson Ticket will inform you for any instructions.
＜LAWSON TICKET: https://faq.l-tike.com/＞
Refund procedures vary depending on payment methods.
※You will not need to print your tickets in order to claim a refund (if not yet printed).
Please check the site below for your refund process:
https://eplus.jp/refund1/
＜eplus: http://eplus.jp/refund-toiawase/＞
Refund procedure:
https://ticket.rakuten.co.jp/change
Your order information:
https://rt.tstar.jp/orderreview/mypage
＜Rakuten Ticket: https://ticket.faq.rakuten.net/s/＞
*The refund period is different from other ticketing agencies.
No refunds will be made after the above period.
※Refund procedure will be provided on LINE chat screen with “LINE Ticket info” account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.
＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact them by typing in the bottom window of the chat screen.
Refund procedures vary depending on payment methods, please check your refund procedure in the link below.
※You will not need to print your tickets in order to claim a refund (if not yet printed).
[tickets purchased via 3A Members]
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
[tickets purchased via Creativeman Mobile]
http://eplus.jp/refund1/
[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573
Creativeman Mobile members:(eplus) http://eplus.jp/refund-toiawase/