How to get a refund

eplus customers

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures vary depending on payment methods.
Please check how to claim refund :
https://eplus.jp/refund2/

＜eplus: http://eplus.jp/refund2-toiawase/＞

eplus customers outside Japan

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.

Ticket PIA customers

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html

＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞

LAWSON TICKET customers

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/

[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable

You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.

＜LAWSON TICKET: https://faq.l-tike.com/ ＞

Rakuten Ticket customers outside Japan

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedure:
https://ticket.rakuten.co.jp/change/

Your order information:
https://wp.tstar.jp/orderreview

＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞

Kyodo Nishi Nihon customers

Refund Period：Thu April 23, 2020 ~ Fri July 31st, 2020

The cancellation was announced before actual ticket shipping took place on our end, and Kyodo Nishi Nihon will send you a letter with a refund procedure. Please follow the details in order to claim your refund.

＜Kyodo Nishi Nishon 0570-09-2424＞

Purchased via Creativeman 3A MEMBERS・Creativeman Mobile members

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Refund procedures vary depending on payment methods.
Please check how to claim refund below:

[tickets purchased via 3A Members pr-sale]
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html

[tickets purchased via Creativeman Mobile pre-sale]
http://eplus.jp/refund1/

[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573

Creativeman Mobile members:
eplus: http://eplus.jp/refund-toiawase/

Purchased tickets at Creativeman’s counters (venues, Recofan Shibuya store)

Refund Period：Thu April 23, 2020, 10:00AM ~ Fri July 31st, 2020, 11:59PM

Please send your tickets to the address below by “Tokutei Kiroku Yubin” 特定記録郵便 (Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will send you cash via “Genkin Kakitome” post by Mid-August.

※When sending your tickets, please enclose a memo that includes the information below.

1. Address (for us to send cash)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets

《Please send your tickets to》
CREATIVEMAN PRODUCTIONS CO.,LTD. “DREAM THEATER REFUND”
8F 6-19-20 Jingumae Shibuya-ku Tokyo, Japan 150-0001