toggle navigation
Refund procedures vary depending on payment methods.
Please check how to claim refund :
https://eplus.jp/refund2/
＜eplus: http://eplus.jp/refund2-toiawase/＞
For the customers who want to get a refund, please send us a message with the following inquiry form.
http://eplus.jp/ib-inquiry/ Full refund will be automatically deposited to the same Credit Card account used for ticket purchase within 30 working days.
※you will not be able to proceed to the refund process on the day of printing your tickets. You will proceed to the refund from 10:00AM the following day of printing tickets.
For more information, please go to http://t.pia.jp/guide/refund.html
＜Ticket PIA information: http://t.pia.jp/help/index.jsp）＞
Please print your tickets first if not yet, at LAWSON or Ministop convenience store where you originally purchased your tickets, then proceed to the refund on Loppi ticket machine. Please check refund procedure:
⇒ http://l-tike.com/oc/lt/haraimodoshi/
[Handling fees]
Handling fees (Pre-sale service fee, in-store ticketing fee and system usage fee) will also be refunded.
※Shipping fees are not refundable
You will need the handling fee voucher that was issued together with your tickets.
Please note that you cannot get the refund if you have lost or disposed your tickets or the handling fee voucher.
＜LAWSON TICKET: https://faq.l-tike.com/ ＞
Refund procedure:
https://ticket.rakuten.co.jp/change
Purchase history page (Rakuten My Page):
https://rt.tstar.jp/orderreview/mypage
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home ＞
Refund procedure:
https://ticket.rakuten.co.jp/change/
Your order information:
https://wp.tstar.jp/orderreview
＜Rakuten Ticket: https://ticket.faq.rakuten.ne.jp/app/home＞
※Refund procedure will be provided on LINE chat screen with “LINE Ticket info” account.
“LINE Ticket info” account is the account you would automatically follow upon purchasing tickets via LINE Ticket.
＜LINE Ticket https://line.me/R/ti/p/%40lineticket_jp＞
※LINE official account serves as an inquiry form. Please contact them by typing in the bottom window of the chat screen.
Please send your tickets to the address below by “Kan-i Kakitome” 簡易書留 (Please ask Japan Post for the mail service). Please do not use “Takkyu Bin”, and we will not refund you for the tickets arrived via Takkyu Bin and any other shipping methods, other than “Kan-i Kakitome”.
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will refund the ticket fee and Kan-i Kakitome postage fee via bank transfer within a month from July 31st.
※When sending your tickets, please enclose a memo that includes the information below.
1. Name
2. Address
3. Phone number
4. Ticket category (Premium Seat, etc) and # of tickets
5. Bank account information (to receive the refund): name of bank, name of branch, account #, Account holder’s name in Kata Kana (=カタカナ)
《Please send your tickets to》
Kyodo Sapporo, Attention to “Dream Theater Refund”
Asset Planning Odori Building 10F, 7 chome, Odori-Nishi, Chuo-ku, Sapporo 060-0042
＜Kyodo Sapporo : 011-221-0144 (weekdays 10:00AM ~ 6:00PM＞
Refunds are available at the store or via shipping.
※For customers who purchased via Doshin Playguide online store and paid for/ printed tickets at Seven Eleven convenience stores, please send your tickets to Doshin Playguide for refund. You cannot claim a refund at convenience stores.
Please send your tickets to the address below by “Kan-i Kakitome” 簡易書留 (Please ask Japan Post for the mail service).
Please make sure the tickets will arrive to us by Fri 31 Jul,2020, then we will send you cash via “Genkin Kakitome” post.
※When sending your tickets, please enclose a memo that includes the information below.
1. Address (for us to send cash)
2. Name
3. Phone number in case we need to contact you
4. Per ticket price
5. The number of tickets
《Please send your tickets to》
Doshin Playguide, Attention to “Dream Theater Refund”
Odori Nishi 3, Chuo-ku, Sapporo 060-8711
Refund procedures vary depending on payment methods.
Please check how to claim refund below:
[tickets purchased via 3A Members pr-sale]
http://w1.onlineticket.jp/tkt1/web/refund/refund1/index.html
[tickets purchased via Creativeman Mobile pre-sale]
http://eplus.jp/refund1/
[Inquiry about refund]
3A Members : https://cmp-members.zendesk.com/hc/ja/requests/new?ticket_form_id=360002276573
Creativeman Mobile members:
eplus: http://eplus.jp/refund-toiawase/